15-Conflict-ResolutionConflict is inevitable within any organization. Misunderstanding or communication barriers often lead to conflict between co-workers, staff, management, clients or even firends. Proactive steps can be taken to improve communication in an effort to prevent conflicts from arising. And, in the event that conflict does occur, leaders or members of the organization can follow a variety of steps to resolve it amicably.

Conflict resolution training is something everyone should do at some stage of their personal development.  If you have done conflict training before some of the following may be familiar to you but still should stand as a good refresher.

In the event that you experience conflict within the workplace, follow these 5 tips for a successful and swift conflict resolution:

1.     Stay Away from Conflicts that Do not Involve You– Unfortunately, some individuals feel drawn to participate in or to comment on workplace conflict that does not involve them. Resist the temptation to participate in conflict that does not directly involve you and let the individuals involved resolve the issues on their own terms.

2.     Be Clear in your Complaints– If you are vague, communication is challenging between two individuals and can lead to initial or additional conflict. Be clear when you provide feedback, commentary or complaints.

3.     Don’t Take Things Personally– Many individuals find this tip the most challenging to implement, as we often naturally take conflict personally. Instead of taking an issue personally, work to resolve the actual issue. Your professionalism and effectiveness in addressing the situation will improve drastically.

4.     Actively Listen– When someone is providing their point of view, strive to actively listen. Don’t judge while they are speaking, allow them the floor to state their feelings, ask clarifying questions and use positive gestures to indicate that you are listening while they are speaking. It is also effective to repeat statements that they have said to demonstrate your attempt to understand what they are communicating to you.

5.     Try to Resolve Things on your Own– Not every conflict in the workplace needs to involve superiors. When possible, work to actively resolve the issue on your own. Then, if you are unable to successfully resolve the issue, take the issue to your supervisor for assistance.

By following these 5 easy tips, you will improve your ability to actively manage conflict within the workplace.

If haven’t done so already I highly recommend that you enrol in a conflict training course to accelerate your skills. This type of training has many benefits for business and in life as it is one of those subjects that we can always learn and growing in.

To your success,

David Patmore

Influencing Skills